Your order means the world to us, and we want to assure you that each one is handled with care and love. We rely on AU couriers for all deliveries, offering various shipping methods:


Standard Shipping

Flat rate: $11

Estimated Delivery Time: 2 - 9 Business days approx.


Express Shipping

Flat rate: $16

Estimated Delivery Time: 1 - 3 Business days approx., (+1 Business day to Western Australia)


We operate from Monday to Friday at our HQ on the Gold Coast. While we aim for prompt delivery, we do not guarantee specific delivery dates or times. Any estimated delivery times are provided as guidelines only. Tambor Kids is not responsible for delays caused by third-party shipping carriers. 


Please note that we currently ship within Australia only. During the checkout process, shipping costs and estimated delivery times are calculated based on your location and the weight of the items ordered.


Authority To Leave

Our items typically require a signature upon delivery. If you won't be available to sign, you can choose the 'Authority to Leave' option. With this selection, the courier won't need a signature and will leave the parcel in a safe place if no one is home. Tambor Kids is not responsible for any stock loss if 'Authority to Leave' is chosen, and the courier provides proof of delivery.


Lost or Stolen Packages

Tambor Kids does not assume responsibility for lost or stolen packages once a tracking number has been provided. In case of a missing parcel, you must lodge a formal complaint with Australia Post. If you've provided an incorrect delivery address, the parcel will return to us, and we can re-ship to the correct address at an additional shipping cost.